1. Introduction
Chimeo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our push notification service and website (collectively, the "Service").
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, organization details
- Contact Information: Address, billing information, communication preferences
- Usage Data: How you interact with our Service, notification preferences, device information
- Content Data: Messages, alerts, and other content you create or receive through our Service
2.2 Automatically Collected Information
We automatically collect certain information when you use our Service:
- Device Information: Device type, operating system, browser type, IP address
- Usage Analytics: Pages visited, time spent, features used, notification delivery status
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our push notification services
- Communication: To send you notifications, updates, and respond to your inquiries
- Account Management: To manage your account, process payments, and provide customer support
- Analytics: To analyze usage patterns and improve our Service
- Legal Compliance: To comply with applicable laws and regulations
- Security: To protect against fraud, abuse, and security threats
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our Service
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given us explicit consent to share your information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication measures
- Regular Audits: Regular security assessments and vulnerability testing
- Employee Training: Staff training on data protection and privacy practices
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our Service
When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of marketing communications and certain data processing
- Withdraw Consent: Withdraw consent for data processing where applicable
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our Service
- Provide personalized content and advertisements
- Improve our Service performance
You can control cookies through your browser settings, but disabling cookies may affect Service functionality.
9. Third-Party Services
Our Service may integrate with third-party services, including:
- Firebase: For authentication and database services
- Stripe: For payment processing
- Analytics Providers: For usage analytics and performance monitoring
These third parties have their own privacy policies, and we encourage you to review them.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
11. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Providing notice through our Service
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
13. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@chimeo.app
- Website: https://chimeo.app
- Address: Chimeo Privacy Team, [Your Business Address]
14. Compliance
This Privacy Policy is designed to comply with applicable privacy laws, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Children's Online Privacy Protection Act (COPPA)
- Other applicable state and federal privacy laws