Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, submit an organization request, or contact us for support.

Personal Information

• Name and contact information (email, phone number)
• Organization details (name, type, address, description)
• Account credentials (email, password)
• Communication preferences

Usage Information

• Service usage data and analytics
• Device information and IP address
• Log data and error reports
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process organization requests and manage accounts
• Send notifications and alerts as requested
• Communicate with you about our services
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our service
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, your information may be transferred
• Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Secure data centers and infrastructure

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods for legal, regulatory, or business purposes.

Alert Data Retention

Organization alerts and notifications sent through our service are automatically deleted 30 days after they are posted. This includes:

• Alert content and messages
• Delivery status and recipient information
• Timestamps and metadata associated with alerts
• Any attachments or media included with alerts

This 30-day retention period helps us maintain system performance while ensuring that sensitive information is not stored indefinitely. If you need to retain copies of your alerts for longer periods, we recommend downloading or saving them to your own systems.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our service.

8. Third-Party Services

Our service may integrate with third-party services such as:

• Firebase: For authentication and database services
• Stripe: For payment processing
• Email Services: For sending notifications and communications

These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@chimeo.app
• Website: https://chimeo.app
• Address: [Your Business Address]